I always enjoy your newsletter – and my pond created from plants I have bought from you – so just want to say ‘thank you’ for being such a dedicated nurseryman and for sharing your enthusiasm with us. I look forward to Spring 2020!
Thank you very much for my recent order. I am delighted with the quality of the plants and the speed and efficiency with which the order was handled. Truly impressive service.
I received my order this morning, and would like to commend you on the packing of the plants and marking of the box where to leave it if I was not at home.
The plants are healthy and now in the pond. Excellent customer service and I hope to order again online.
Plants just delivered, potted up in greenhouse until this weather clears. All look very healthy. Will have no hesitation buying from you again.
Thanks for sending the order. Everything was fine. I attach a photograph of our pond just for interest.
Last year it was a barren concrete lined and edged 70s boating pond in our local park, that collected rubbish.
We raised funds, got a contractor in to do the heavy work, and converted it to a wildlife pond.
The planting is slowly getting established, and your plants have been added to the margins.
Hi Simon received my plants today and felt I had to let you know how pleased I am with them, I’m sure they will look great in my Himalayan themed garden. Thanks again 😉
Thank you so much arrived in perfect condition today.
Postman has just been!
Received in good order today, many thanks.
Many thanks for prompt delivery. I am always slightly anxious about planting in and around the pond exactly as instructed but thank you for good info and service.
Dear Mr Harman,
Many thanks, the plants arrived in beautiful condition a couple of hours
ago, well on time.
Needles to say they are already planted up and getting used to being
cosseted in their new home.
I hope you and your staff enjoy a great weekend,
I received my order yesterday. Everything was in perfect condition, as has been every plant I have purchased from you been excellent.
Plants arrived safely yesterday and are excellent.
I was delighted with the arrival today of my first order from you. The
plants, Iris, and Schizostylis were good , healthy plants which were well
Many thanks, very pleased with the plants, they look very healthy, also the ones I had before are growing well.
Thank you for replying to my earlier question about planting Potamogeton Luscens.
Just wanted to say the plants look really good and lush will not hesitate to use again.
Good afternoon Simon
It is imperative that I write and thank you and your nursery, Lilies Water Gardens.
My Thalia Dealbata arrived today, and what a plant!
Absolutely perfect; expertly packaged, but what an amazing quality plant I received.
My wife’s comment probably sums it up just right: “Why did you not get three?’
So, Simon I will be back.
Currently, I am looking for Colocasia antiquorum ‘Illustris’ if you ever have one.
Thank you again, regards
Thank you for a very healthy water lily which arrived on time.
My order arrived today & I wanted to thank you for the lovely plants. I am particularly taken with the Justicia Americana, it looks so delicate (deceptively so I am sure) planted it up this evening so looking forward to watching it grow on.
I enjoyed your recent blogs on your childhood interest in all things aquatic, I was much the same as a child & I am sure it has shaped my interest in ponds & plants now.
Yesterday was spent rescuing newts from a leaking pond, we were able to leave enough water in the bottom for the tiny ones i caught over 300 big ones who are currently in a large container with pond water in it until their return early next week.
Until next time.
Thank you so much for my order which I received today.
All of the plants are in excellent condition and perfectly packed! Plus they arrived so quickly from placing my order.
I had looked at other websites for pond plants but so many of them are big, commercial entities offering ˜collections˜ of plants with huge prices to match!
So glad that I found your website!
Hi – thank you the plants arrived safely yesterday and are now potted and watered. I am delighted with them – thank you so much for your help and care – regards Jackie
I’m writing to let you know that I’m most pleased with the service I have received from you and the products I bought! I loved it that you kept me updated both about the progress of the order and the delivery. Your customer service is outstanding, and so are your plants! I will definitely shop with you again and will recommend you to my friends.
Thank you so much!
I have just received my order via courier. I told my husband we have to sign for it but the courier said he was too early and therefore he did not take a signature, just our name.
Excellent plants safely delivered, thank you
Thank you so much for organising the delivery of my plants. It all worked perfectly and I found them in my green wheelie last night.
I am a learner so now I have to work out how to put them in my pond.
Many thanks for your help
Thanks for your email and yes your previous email had gone into my spam folder. Sorry for not checking first.
My plants arrived yesterday and I’m thrilled with them. Totally surprised to receive the planting instructions, great reading and very appreciated.
I’m sure I’ll be back buying again in the future.
Thanks for a fantastic service
Hello to you all,
Just a quick note to thank you so much for my brilliant plants but also thank you for the huge Frog Seats you sent me.That was so kind of you and made me laugh. They came at the right time as I was having a dreadful day when everything went wrong so they really cheered me up. Have put them in the ponds so they all have something to sit on!
Hope you are all keeping well and looking after yourselves. I wish you were all down the road from me as it would be nice to be able to see you all!
Take care of yourselves.
Caroline and the sitting Frogs.
Just to let you know my parcel has arrived safely. All the plants look very healthy – thank you
Hi, I just got my order today and I’m very pleased with it, thank you.
Thank you for the beautiful shipment of plants!
They all came lush and green and BIG.
The Potamogeton Luscens is truly luminous. They really catch the sunlight.
Like green candles at the bottom of my pond. I have never heard of them, but they’re so lovely.
My next order will involve more of them.
The little water lily has arrived safely and is now settled in my pond.
Thanks you ever so much. Very much appreciated. Plants have just arrived and look fabulous, as always.
I have now received the plant and I want to compliment you on the quality of the plant and the excellent packaging even though it travelled 2nd class Royal mail.
I got my order yesterday and everything is now planted up – I just wanted to say thank you as all the plants looked in excellent condition and the order and delivery process was very smooth.
Thank you very much for sending a replacement for my earlier order of pond weed which failed to arrive. The replacement plants arrived safely today I greatly appreciate your very fair response to the delivery problem.
I will certainly be doing business with Lilies Water Gardens again.
Received my plants today. They were so beautifully packaged! Thank you very much.
Dear Lilies Water Gardens,
I just want to say thank you for the recent order you sent, I was so very happy with the quality of plants and they all looked so healthy, they are planted and we look forward to watching them mature. So thank you again, top class prices, service and plants.
Just wanted to say I have received my order today and I’m very pleased with the condition of the water lily. It looks exceptionally healthy and I can’t wait for it to bloom; it has two buds which I was not expecting.
As I am a beginner with pond gardening, I have just set up a mini pond and my new lily, ‘Little Sue’ sets off my pond perfectly. Thank you from a very satisfied customer.
Actually Simon I have just put in the plants I bought from you and I really wanted to say what great plants they are…..the water lilies are in perfect condition and the Devil’s Bit Scabious were really big and healthy.
I am delighted with my order and will be ordering again and thoroughly recommend your business.
Now it is up to me to keep them healthy!
Many thanks again
The plants arrived today, thank you…..they look FAB!!!
Thank you very much for my order which I received yesterday. The plants look in excellent condition and were very well packed and arrived without damage so I’m very pleased with them. I have to be honest and let you know that I ordered and paid for one athyrium filix-femina frizalliae but have been sent two plants. I think it will cost more to return it than the price of the plant but will do so if you wish.
I’m delighted to say that I received my parcel which I presume is the one sent out by you on Monday. Goodness knows what happened to the first one – probably sitting in a post office somewhere. I am very grateful to you for sending another. If the original one does turn up, rest assured that I will pay you for it as I am sure it will not go wrong. Pond doing well and the plants I bought from you recently are looking great – especially now that I have fed them all.
Best wishes and many thanks
Thank you so much for your time, advice and assistance on Saturday, we enjoyed looking at/and buying the lilies etc..
Kind regards – Terry and Beth
Hi Simon Harman,
Thank you very much for the above Order, received, as promised, within 3 days of dispatch. The three water lilies are in perfect condition, and planted out within minutes of receipt!
Excellent customer service, and highly recommended.
Regards Frank and Kathleen Evans
I have today taken delivery of my order of ferns, and I thought that I would write to you to say what a pleasure it is to do business with your company. The delivery information was fist class (and correct), the plants were very good and packed in such a way that they arrived in tip top condition.
Many other companies could learn a lot from your example.
Just to let you know all the plants are doing really well…will have to open a water garden nursery! Your choice of plants has worked well..amazing how quickly they have all grown and looking fab.
Many thanks for your help.
The plants arrived safely yesterday and I’ve just potted them up. I’m delighted with them so will almost certainly be putting another order in at some point. We are planning on putting in a pond over the next 18 months or so and this order was really a trial run, which you’ve passed with flying colours! Your help and good communication is much appreciated, as is the fair priced delivery charges. Thank you also for the prompt Monday morning dispatch according to my request.
I got the plants today thank you and what great size and condition they were in so thanks again
Our pond is stocked entirely with lilies from you and I wanted to say how happy I’ve been with everything on the previous orders – everything has arrived in good nick and upon flowering has been what it said it was (shocking how often this has not been the case when buying lilies generally); we had over 30 flowers open on the pond over the weekend and it looked brilliant. Hoping this next batch will finish it off (at which point I will start pushing for another pond!)
Thanks for your reply, see what you mean about postage.
My order arrived in time to go via a friend travelling on the ferry and got to France in perfect condition. Thank you-Impressive quality of plants and packaging, looking forward to them flourishing and spreading, really helpful and interesting website.
My order arrived yesterday – I just want to say that I’m delighted with your
service. The plants were perfectly packed and in good condition. Now I just
have to keep them alive!
With kind regards,
Dear Mr Harman
Plants arrived safely, well marked and labelled, very choice plants.
Thank you very much.
Plants arrived today, all in good condition, well packed and labeled. Plants are a healthy size and well rooted, even the plugs. I am very pleased with the quality of your plants and the quality of your service. Queries have been answered promptly and helpfully. I highly recommend your firm and shall be buying from you again in the future.
(Unlike another pond plant supplier whose order was delivered today, many of the plants with hardly any root- more compost than plant even though they were supposedly bare rooted.)
Hi Simon – just wanted to say many thanks for the plants which arrived last week, all arrived beautifully packed and super condition.
Received this order today.
Have previously had great difficulty finding a supplier of these items .
Just the job!
The Eriophorum A. Arrived this morning. Extremely well packed and great little plants. Thank you so much.
The plants came today and are wonderful, robust and great value for money. I will be back buying as soon as you reopen in March.
Received my order 4/9/18.
Very impressed with the quality of all the plants and the professional way they were packaged.
Thank you very much for the effort i will be ordering from you again in the spring.
Thank you for the delivery of the plants. Packaging is on a par with Burncoose Nurseries. Well done, it is so good to receive plants that are well packed and cared for.
Thanks once again,
Dear Mr Harman
Thank you for my order safely received (Excellent packing) this morning.
Quality of the plant is obvious.
Thank you for the healthy plants. Received them yesterday as promised and all arrived in good condition.
Very happy with your service.
Thought I would let you know how very impressed I am!
From the knowledgeable advice, to the delivery service and quality of the
plants. As a complete novice to water gardening, I am also finding the
advice on your website particularly helpful. I have just read up on planting
up and the advice was just what I needed…
Ready to plant up today and needed that!
Thanks for everything. Will highly recommend.
With kindest regards
Thank you for the careful packaging and prompt delivery of the water lilies.
Just to thank you so much for my extra Fern…what a lovely thing to do and it was so kind of you….very much appreciated. I have just been let down big time by another famous online plant company but I have managed to get some lovely Lobelia’s from you and Bergenias but I also want some Salvias.
An enormous HUG to you all.
Delivery system excellent…delivered within time slot…great!
I have received the plants, thank you.
Florence Mary & Ritch Asher
Beautiful plants arrived this afternoon they look so healthy.
Just to say that your delivery arrived this week and thank you very much for all your help. The waterlily looks really healthy!
All good wishes
Okay your site is the best and your prices are good too 🙂
So I’ve just placed my order with you.
I am a new customer and received my first delivery of a miniature Lilly on
I would like to advise that I am absolutely delighted with my plant and have
a flower already. Thank you so much. You will be recommended to friends and family.
I would like to confirm that I received my water lily this afternoon and am very happy with it thank you.
Thank you so much. The little water lily arrived this morning. I have given
it to my friend and she is delighted.
Thank you for my order received today, very impressed with the service and speed, plants all healthy. Looking forward to planting them out.
Miss F Armstrong
Dear Lilies Water Gardens.
Just had to write to thank you for the very speedy delivery, customer service and REALLY lovely plants you sent me! I am delighted with the plants, and they arrived in perfect condition and are already enjoying my pond. Cant wait until they get acclimatised and start flowering.
I will be checking your site regularly in the future for inspiration. I inherited a pond when buying my house so I am trying to redesign it to my own ideas.
Thank you very much for dealing so promptly with my order for 3
Hemerocallis, which arrived in excellent condition. I help maintain our Church garden, and I thought that these lovely day lilies would be a perfect addition to our blue and white section, particularly with such an apt name -Gentle Shepherd.
I received my plants today and am delighted with them as always, I love the different Geums. My Mimmulus Orange Glow is looking really nice.
Good Evening Simon.
Plants arrived safely and in excellent condition.
Thank you for my lovely plants – they look extremely healthy.
We are creating a water area so I do not know exactly where they will go yet so will leave them in pots for the moment and keep them wet.
Just to say thank you for your prompt delivery of my order. The aquatic plants are lovely and well worth the money.
Will order from yourselves in the future.
I received my order today well within your timescale you mentioned, the order was perfect and good value for money, I will be back with another order soon and will go out of my way to recommend you guys, cheers,
Many thanks for delivery of my order. As with the previous order beautifully packed and plant received in very good condition. Excellent service and patient help and advice prior to order. Super service.
Dear Team at Lilies Water Gardens,
Many thanks for the superbly packed water lily, I was so exited to receive it along with the contents to set me up.
The baby leaves sit perfectly on top of the water in my patio tub and I look forward to watching it grow.
Many thanks for your prompt and careful service. Have a great Summer,
Kind regards Jill Ryan Southport.
Thank you for the plants which arrived this morning. They are all safely planted!
I look forward to the spring when I can order water lilies.
You asked for email contact for queries, or problems with orders, but I am writing to tell you how delighted I was with the aquatic plants that arrived yesterday. They were in excellent condition, and I will certainly order from you again in the future.
Many thanks, the order arrived this afternoon – just writing to say how impressed I was by the quality of the aquatic plants all look healthy and were well packaged. I always order plants by mail order with some trepidation but this deliver surpassed all expectations so many thanks again
Arrived in Arran this morning in good shape – Thanks for these nicely packed specimens
Thank you Simon. Very impressive service.
Thanks very much – Excellent web site by the way
Dear Simon Harman,
Just to let you know, the water lily you sent me appears to be happily in
situ in my pond, and the reward, already, is two lovely blooms. I felt you
might be nervous about the home to which it had been sent – lovely quite
large cottage garden. I read your blog with instructions – very helpful –
and you are obviously quite passionate about your subject.
Plant arrived safely – many thanks for your support. Will shop with you again – great range and good service.
Just wanted to acknowledge the receipt of my order and compliment you on both the quality of the packaging and of the aquatic plants.
I can only hope my new pond does them justice.
I would be pleased to recommend your services to others.
thank you for your prompt attention CJ
Just to let you know that the aquatic plants arrived today. They look like good strong plants. I’ve planted them in the pond so I’ll just sit back now and wait for the results.
All arrived. And all fine many thanks. Will pass your details on to friends
Just a note to say our order was received yesterday and we were very pleased with the aquatic plants.
We will certainly order from you again and will recommend you to our friend who is also doing a natural swimming pool.
I just wanted to thank you for your very fast delivery and the quality of your pond plants. I have rarely seen lillies sold in such a nice state – usually they only have 1 or 2 leaves – the one you sent must have had about a dozen ! Thank you so much for the immediate impact in my pond rather than having to wait and hope all is well next season.
Thank you for sending me the water lily. It has arrived safely.
Have a good evening.
Fantastic Service. Plant just arrived and is now sitting in a bucket of
rainwater having a drink before it get’s planted!
It looks very healthy and perky!
Being a miserable old pensioner I wish someone would say the same about me!!
Many thanks for excellent service.
Just a short email to say thank you for my recent order. The aquatic plants arrived the next day and I am 100% satisfied with them
I will not hesitate to use Lillies Water gardens again
Just wanted to contact you to let you know how pleased I am with my first order.
Everything arrived very quickly and wrapped securely and still alive.
Thank you very much and I will definitely be shopping with you again.
Just wanted to let you know I received the above order today, and am
delighted with the size and quality of the pond plants. They all look
exceptionally healthy. Hopefully I can keep them that way!
Cheers David Patch
This is just to say the pond plants arrived in great condition and are very good.
Hi Simon – just to say, received my order yesterday and I am impressed with the service. The aquatic plants look good too and I am really looking forward to seeing both the water irises and waterlilies in flower. Thanks very much and I hope I can persuade other clients to have a pond so I can use your company again.
Best wishes.JANE HEATH
I would like to let you know how pleased I was with the quality of the aquatic plants you sent.I must admit we did order them to see what we could expect to get for £1.80,and it is fair to say we are more than happy. Where we live aquatic places are few and have a dismal selection of plants,most pots are normally empty or the plants look pitiful ,or the mimulus has overtaken everything,and they charge £4 or £5 for these . We will certainly be ordering from you again and will recommend you to other people we know who have ponds. Your service has been excellent,many thanks,Nigel Grimes
Hi Simon, I just had email you to say how pleased i am with my order, it
have just been delivered at 8.45 am Weds 22 June. The water plants is first
class, I am more than happy, thank you very much, take care,
Thank you for the pond plants. They have perked-up very well after their journey.
Wow what service. Many thanks. Gill
Dear Mr Harman,
Many thanks for your prompt supply of the pond plants I ordered – excellent service!
all good wishes,
Just wanted to say thank you for the excellent customer service that you offer from the e-mail to advise of dispatch to the text to confirm date of delivery. I also had reason to call & leave a message which was immediately returned & my issue dealt with. I wish more companies understood the value of excellent customer service, we will be shopping with you again & recommending you to everyone we know who has a pond. Thanks again
Do you have anywhere that I can leave a review? The service I’ve had and quality of aquatic plants I received has been exceptional and I would like to leave a review for you somewhere if I can.
Kind regards Alex
Simon, Just received my order great, well packed and delivered in good time. Excellent service and quality. Regards Barry
Hi Thank you so much everything is fine with my order .I’m so excited! 🙂 great Weekend
Hello aquatic Plants arrived safely today and WOW! am I impressed. They all look extremely healthy, the size/quantity is most generous and the prices very reasonable. Will definitely be recommending you to my garden friends.
Many thanks Brenda
Hi Simon, Just to let you know the delivery arrived at 11.30am with excellent quality pond plants! Thank you so much, I am more than pleased with them, they are brilliant! Take care and get a rest this weekend. I think you deserve it!
Hello again, Many thanks for such efficient service. I wish all companies were like you!
Love to you all, Caroline
Dear Simon, My latest order arrived early this morning and as always contained excellent quality aquatic plants and goods! The packing is always brilliant and much appreciated as I have had plants by post before and they have been hanging out of the packing because it wasn’t done securely.
Simon, How high are the Patio Tubs? I know it says 45cm but I am assuming that is bowl circumference??
I have sent you and your Gang something in the post which I hope will give you all a smile!
Take care, Caroline
Message to Kate in the Packing Shed, Thanks Kate for your message…you all do a great job! My pond plants have just arrived safely and well packed as always. Now I have to go and do some boring Sainsbury’s shopping! Would rather look at your website!
Hugs to you all, Caroline
Dear Simon, You are a STAR! I wasn’t expecting this until next week and have just told the Tadpoles their food supply was almost at an end until next week! (Batty woman who talks to Tadpoles!) Mega Hug enclosed,
Thanks Simon, Super Efficient as ever and very much appreciated! Sorry about the extra order on Sunday, just Tadpole food I forgot to order and two more of your brilliant pond plants! I really must stop gazing at your brilliant website!!
Take care, Caroline
Hi, I have just received some Lobelia plants from you and just wanted to say what fantastic aquatic plants they are.
I do order from many mail order nurseries, and these are by far the best quality plants I have received.
I will be placing a further order and definitely recommending you to my friends, thanks again – Dave Locking
Thanks so much for my pond plants – all safely received and in place in/by my new pond. I’m so pleased with the island I may have to order some more – but not this month!
Hi Simon, aquatic plants arrived this afternoon, that’s brilliant, good plants too, thanks you for the prompt service,
Just to say thank you so much for the wonderful aquatic plants which are now safely planted for my client on a stream side in Stoke Bishop, Bristol… They were beautifully packaged and I was really really happy with them
My order arrive today well please thanx
Dear Mr. Harman,
I received my order very promptly this morning & I want to tell you how impressed I am with every aspect of your service. The quality & size of aquatic plants was exceptional, the labelling & packing was superb and every plant arrived in first class condition. Prices are absolutely amazing. Thank you very much for excellent service & I look forward to offering from you again.
Hi Simon, Thanks for the prompt delivery,they are now safely planted in the water. Thanks again, Regards Len.
Hi Lilies Water Gardens
Just a short note to say that I was really pleased with the water plants that we ordered, and the service in general. Many thanks,
I would just like to thank you for my order received this morning, excellent service and products and I am very pleased with them, and won’t hesitate to recommend you further Thanks once again Lynn Franklin
Just to say the aquatic plants arrived this morning
Very moist still – very happy now planted in my garden
I received my order this afternoon and am very pleased with the pond plants; thanks also for the extra bits.
Pond plants arrived this morning in excellent condition. Would recommend your site.
Just to thank you for excellent service. The aquatic plants arrived promptly, in good condition and well packed. Regards, Olivia
Just to say aquatic plants have arrived. Please thank the person(s) who packed the plants so carefully and organised. Very pleased , excellent service all round. Kind regards Debbie. I will be back for more plants later on (when I manage to dig my next larger pond for wildlife)
Just to let you know I was delighted with the condition of the pond plants awaiting me when I got home from work this pm!
So instead of starting to cook the tea, I was straight outside to get them potted up and into the pool.
How they do entirely up to me now!
Many thanks for the prompt service, and again I was delighted to receive such healthy plants.
My order has just arrived and after opening the box and viewing the quality and size of the aquatic plants are excellent, I felt the need to e mail you and I look forward to placing further orders in the future if the high standards remain the same, after searching the internet I am pleased to discover your company.
Eileen Marta- Partner
Just to say thank you so much for the speedy dispatch of my order. Everything has turned up in perfect condition. Hopefully, weather permitting, I will be able to get down to the pond tomorrow to plant up. We currently have heavy rain here in Devon, so in the meantime the plants are sitting happily in a small tub by the back door! Kind regards Lindsay Francocci
Delighted with my pond plants, beautifully packaged and very prompt! – Already planted. Many thanks
Thank you so much for the lovely aquatic plants, which arrived this morning in perfect condition.
Just to say order arrived today safe and well.
Thank you for the excellent service, highly recommended.
Many thanks Simon, all arrived safely and planted at the weekend. Looking
forward to seeing them grow ! Many thanks for such great service……… I’ll be back! Kind regards Graeme.
My order arrived this just before 9am. Everything very satisfactory. Many
Thank you very much for the excellent service again!
Dear Lilies Water Gardens,
Just wanted to thank you for the speedy delivery of my water plants (which came today!) and i also wanted to thank you for the quality. The plants all look in really good condition and hopefully my little barrel pond will have life again! I have previously ordered plants from a different company and was delighted to see that your plants actually looked alive and flourishing. Thank you again, and next time i need some plants i will know who to order them from.
Regards Miss Teresa Reynolds
Thanks. Came today. Well packed, all fine. Will order from you again. Thank you for such good service!
Our plants duly arrived and were put in our pond almost straight away. Several leaves have already appeared on the surface, from both of the lillies and we are really pleased with them.
Thank you for your excellent service and we will be using you again and recommend you to friends.
Sally and Phil Hyden
Plants arrived safe and well, nice to see so much care in their packaging. Got them in water last night and going to get them in their places today.
Many thanks, look forward to doing business with you again in the future.
Hi there, all plants delivered, safe and sound, thanx so much.
My order arrived safely yesterday. Many thanks for your excellent service.Great plants.This was my first order but I will be back for more. Thank you. Kind regards,Tim
My waterlily arrived yesterday in excellent condition, thank you. I was delighted it had flower buds, I wasn’t expecting that. Now that it’s in my little pond and it has sorted itself out and got its leaves going in the right direction it looks perfect!
Thanks for your help with the order, I appreciate it.
Just wanted to say thank you for a brilliantly speedy service. Your “7 day delivery” took just over 24 hours and the plants were very well packed and look great. I’ll be back.
Richard Addison Strathaven S. Lanarkshire
Dear Sir/madam Just a short email to say thank you for my recent order. The plants arrived the next day and I am 100% satisfied with them I will not hesitate to use Lillies Water gardens again Thanks!
Just a little note to say thank you for a wonderful service and products, I am well pleased.
Received my two lilies today very pleased thank you
Good morning, I have received the plants and they are excellent, better than expected, so thank you very much for the prompt delivery and excellent service.
Thank you. The plants arrived yesterday evening in good condition. Always welcome suggestions of unusual plants for damp/boggy ground. Caroline
Order arrived today, prompt, brilliant service, thank you
Hi just had to email you to say thank you for such good service and plants that are In such good condition and packed so well many thanx Ros Forrester
Good Afternoon Simon,
The plants arrived this morning; they are in really good condition.
Thank you for a first class service
just to thank you for the plants i received today.i was VERY dubious about ordering mail order plants but these are excellent—cheaper and much healthier looking than my local garden centre’s collection.sadly i suspect my pond may be full when these plants establish so i may not be able to place further orders.thanks again.
I wanted to leave a review for the above order.
I am really pleased with the whole transaction between myself and Lilies Water Gardens. The plants arrived in superb condition, beautifully protected and are really healthy and strong. Amazingly good value for money and i would definitely recommend to others as well as place orders with confidence in the future A 5 star service.
Just to say that the above very pretty plants arrived in good condition and perfect for the steep sides of our small pond which is solely for tadpoles newts damsel and dragonflies. Have bought plants once before and equally pleased with the quality and also, the information on your site. We keep our small gardens as wildlife friendly as possible, so the small shaded pond is a great part of this. Norma Parfitt PS dont need the free water snails that come with the plants, have enough of those!
Plants arrived this morning in excellent condition. Would recommend your site.
Regards Norma Parfitt
Just to let you know that the plants I ordered from your nursery have arrived in excellent condition. Many thanks.
They are arrived this afternoon. Very beautiful plants!
Thank you very much Mauro
Thanks so much for the order – and speedy delivery.
Arrived today – looking good. They’ll be planted tomorrow, now, as planned.
Your swift response and advice, all very much appreciated.
Hi Just to let you know that my plants arrived safe and sound and have safely been planted in their final destinations.I’m very pleased with the quality and service you have provided.I’m sure I’ll be back at some stage for more!
Thank you Regards M E Morris
Having placed the order on Sunday it was received on Tuesday,many thanks for speedy service everything in good condition and well packed.Will certainly be using you in future and I will not hesitate to recommend your service.
Many thanks Martin
Dear Lilies Water Gardens,
Thank you so much for the incredibly prompt delivery of my order. I look forward to browsing your plant list and getting more plants in future
All the best Shelagh Johnson
I would just like to thank you for my order received this morning, excellent service and products and I am very pleased with them, and won’t hesitate to recommend you further Thanks once again Lynn Franklin
Plants have arrived in good condition, thank you.
To whom it mat concern. I would just like to say many thanks for the prompt & safe delivery of my order with your company. All of the plants & lilies are really top quality and I am made up with them, at this present moment I have had to store them in a deep bucket full of water as I am waiting on one more lily from another company to arrive, it was an impulse bid on eBay and I was lucky enough to win it not like me to win anything. Hopefully it will arrive tomorrow so I can get planting. many thanks again for all your help. Mr Marshall.
Hi. Just wanted to tell you that I am delighted with my plants. I’d say they’re the best mail order plants I’ve ever had. Excellent web site and service to match. Will be recommending and returning! Thanks very much. (No need to reply!) Katie Pooley.
Thank you, plants as ordered arrived safely this morning.
Just to say how delighted I am with all the plants I received from you today. They are excellent quality and look very healthy. They are all now safely installed in their new watery home. I shall certainly order from you again when I make my larger pond next year.
Just a short note to say how delighted I was with my order. All the plants are now safely in the pond and are looking good.
Thank you Jo Cole
Hi, My plants have arrived in great shape. Never mind eight these seems to be many more in each plug. Great value! I just hope I can bring them on for new year. — I shall look out for other things from you in future. Many thanks, Regards, Jean Parfitt
Thanks for the super plants. I had a lovely time planting them yesterday afternoon. Up to my elbows in cool water … hmm, what a nice way to spend a hot afternoon. Can’t wait to see them get established.
Thank you for my order which arrived this evening. I am really pleased with everything, as I was with my last order. I look forward to doing business with you in the future. I hope to be down south in a couple of months time and will hopefully be able to visit your nursery.
I received my order of pond plants recently and I am very pleased with my purchase. I will use your website again in the future.
Thank you for sending the two lovely big Gunnera which arrived today in good condition. You’ve done us proud! I was very impressed with the way you sent the larger plants at no extra cost, and will definitely order again.
Simon, all items received this morning, excellent quality plants, well packed. Notified despatch and swift from receipt of order. I would recommend any one interested to purchase from you. p,s, – you are the only people I have seen who properly describe the lilies i.e. – ultimate spread over the pond!!. you may use this as a testimonial if desired Best Regards, George W. Pickersgill
Just wanted to let you know that the plants have all arrived today and in good condition.
Dear Helen & Simon,
Thank you for very prompt delivery. My husband is delighted with his new water feature and spent today installing it into our rockery. It looks amazing and very lifelike.
It was a pleasure doing business with you and the price was amazing value. I will look out for other offers you may have in the future.
Thank you again
Thank you very much for a prompt delivery. I’m very impressed with how carefully the plants were packed up. Hopefully the weather will be better soon to enjoy the gardening.
Kind regards, Dagmara
Received my plants I am very pleased with quality great Value for the money.
Yours Mr D. Corbett.
Just wanted to thank you for my order which I received at 7.50pm this evening!! Had most of the plants in the pond by the time it got dark. Will finish off tomorrow. This is my second order from you and am thrilled with my plants. Thank you.
Just to let you know my order arrived at 7.30am this morning…..Excellent service and excellent products! Love to you all, Caroline
Dear Kate, Many thanks for your note! It was lovely to receive it with the order. All systems go for you all from now on I expect. I will be ordering taddy food bit later and no doubt some more plants. Take care of yourselves and no rushing around! Customers can wait because they will wait for your products because there is no one else that gives excellent quality and good service! Love to you all, Caroline
Hi Simon, Callitriche arrived safely, thanks very much. Kate
Hi Simon, plants arrived safe and sound today, husband has got then into the pond and they are looking good. Thanks for your help. Brenda
The plants have been received in excellent condition.
Hi! Many thanks for lilies, I’ve received them in very fine condition an planted yesterday afternoon. All the best regards, Antti
Hi My plants arrived this morning (30th) thanks. Geoff.
Lovely plants arrived today -many thanks, Simon. Dori
Product range – excellent; anagelis and viola palustris are not on that many lists, and your price for amenopsis was well below my only local supplier (£9) – availability – excellent for this early in the season – speed of despatch and delivery – excellent – quality of plants – excellent – size of plants – all as large or larger than expected. partic the amenopsis pot which I have got three plants out of – all plants nice and clean, no sign of invasive nasties in amongst – postage and packaging charge looked steep up front, but plants were all carefully and effectively packaged, so not unreasonable. – helpful email response to my contact form enquiry. – I would have preferred if your system had sent out an automatic email confirming each item that I had ordered, rather than just a payment receipt for the total amount
All in all pretty impressed.
Plants arrived safely 13/8/14 & I am very pleased with them. They are now planted in ponds & bog area. Thanking you Alan.
Just wanted to say that I am absolutely delighted with these plants. The cyperus were more mature and larger than I had expected, so they look great already. Packaging was brilliant – plants arrived undamaged and still nicely damp. many thanks for excellent service. Alison
Hello Simon Just to let you know that my plants arrived safely today and have been planted. The packaging was excellent, nothing was damaged or broken. The plants themselves look healthy, well rooted and free from disease. Thank you very much for a prompt delivery – I’ll be putting in another order of plants for my new pond soon! Kind regards Andrea
Thank you Plants arrived and planted. Packaged with such care and in beautiful condition. Definitely a big tick!
Dear Mr Harman, Today I received my lily wanvisa, I had to email you to tell you that it arrived in perfect condition. It was well packed and I was extremely pleased to see how many leaves it had and even a flower bud! Thank you on a fantastic service, I will know where to come in the future! Yours sincerely, Brenda Hellowell Nottingham.
My plants arrived yesterday less than 48 hours after I ordered them! They were beautifully packed and in excellent condition.
Thank you very much
Thank you very much the plants you sent me are fab excellent service , planted them in pond already , hope to shop with you again soon . Best wishes Carole
Thank you Simon. Plants arrived safely really nice looking ones… Dani
Thank you so much for the top quality plants and service.
Many thanks for plants etc, well packed, please say thankyou to all who selected and packed my order kind regards Debbie
Just wanted to say products arrived today. Many thanks. I am very pleased with the service and quality. This was my second order and I will be back.
Deborah (Nicholson Boulares)
Just a note to thank you for the plants I receeved yseterday. They all arrived in excellent condition well packed and ready to be transplanted to their new loaction. I look forward to see them in their full glory in the coming months. Kind regards Helen
Thank you Simon. Once again lovely plants. Kind Regards Jane
Hi I received my order today. The plants were well packaged and looked very fresh. I am restocking my garden ponds with less invasive pond weeds and your site has some wonderful plants both native and foreign. I look forward to browsing for more. Thank you so much I can’t recommend your website highly enough.
Thank you for the plants which arrived yesterday. They were well packed and in excellent condition. Jo
Thank you, I received my order yesterday. Additionally you included a Caltha Palustris which I did not order but I am nevertheless very grateful for the gift. I have now planted the aquatic plants and look forward to a summer of beautiful flowers.
Hello Simon, just to let you know that the plants have arrived and look ok, I just hope they settle into their new pond here in France. One of the Irises is already putting out a lovely dark blue flower, can’t wait to see it fully in bloom. Thank you once again for a great service and for supplying what look like great plants.
I just had to email you to say thank you for my plants.
I found your website was brilliant for novices like me.
The information given was instrumental in the choices I made.
I will definitely use you again and will recommend you to my frends.
The fish love your plants too, especially the water crowfoot, which they insist on nibbling at!!!
All plants arrived safely. Thank you very much for your help.
Dear Simon I’m delighted with the excellent Nelumbo rhizomes which arrived yesterday. I’ll certainly be coming to you for more varieties in future. With many thanks and good wishes Mark Mark Griffiths Just to let you know the plants arrived this morning – well packed and efficient service – thank you.
Hi Simon All arrived safely just now. Thanks for getting it to us and helping us to create a wildlife haven in our pond. We will be creating another “proper” pond in front of the house in the next few weeks, so we may need another order! I am assuming that the plants will be ok left in the plastic bags till we get home on tues? We have put the opened box in the garage under a window so there is some light, Or do we need to do anything else? Again thanks Mary-Lee
I have received the water lily and it was well packed, thank you.
I have potted the plant and placed it in our smaller pond. It is just now a waiting game for the lily to grow then I will transfer it into a larger pot/basket and place it in our larger pond to grow and hope the koi will don’t eat it. Thank you again for the plant.
Kind Regards Mike.
Hello Simon Harman.
Many thanks to you and the team for my order. The delivery arrived in first class condition. All the plants were 100% tip top condition despite the heat. Many thanks once again, first class service. All the best to you. Michael.
Just wanted to thank you for this order. Quickly delivered, well packed, and all alive and well. Plants now living in a pond in Andalusia, Spain. Thanks again. Peter
Thank you very much, The plants I ordered arrived. They were in pretty good condition considering the distance they had to travel. I am going to plant them today and hope that they will be embellishing my pond for a long time. Thank you again.
the order arrived today, my friend if so pleased and is out putting the plants in and around the pond already – thank you for such a prompt and friendly service. regards
Just like to say how pleased I have been with my water lily. We have a small new pond and the advice and recommendation you gave was brilliant. The lily you sold me has been absolutely beautiful I think we are on our ninth bloom now with some more to come. Thank you again
Hi, I have just received the above order and have to tell you how pleased I am with it. Prompt delivery, exceptionally well packed and very healthy plants. I only hope I can continue to keep them in as good condition. Thank you
I just want to say how impressed I am with the order of water lilies I received yesterday. The bare-rooted plants are in fantastic condition and I was delighted with the quality, health and size. Shop/garden centre plants are not a patch on what you provide! Thank you very much – I shall certainly be buying from you again and recommending your products.
Best wishes Rebecca
HI, I thought I should contact you to let you know how very impressed I have been with the pond plants that you supplied to me at the end of May. Everyone of them has been superb, the water Hyacinths (large growing) have flowered, i have been buying these plants from other suppliers for over 40 years and never before have they flowered. Everything else that should have flowered has done, ie Persicoria Amphibian,Aponogeten, Villarsia Nymphoids.The water Hyacinths have grown from 3 plants to over 25!, the 2 Stratiotes Aliodes have multiplied into 10 plants, the Elodia Crispa and Potomageton Crispas have filled the pond, my fish love it and have been spawning all summer and the water is as clear as gin. All I can say is if anyone requires plants for their pond there is only one place to go , yourselves.
Best Regards, RON.
Just a short email to advise you that my plants have arrived safely and are now in my pond. I am VERY impressed with them, thank you very much. I will be back when I require more plants.
Best Wishes, Ron Loomes.
Simon, just to let you know how delighted we are with the fab plants and fantastic service . Ordered Tues am , arrived Weds am, very safely packaged and all looking vey healthy. Couldn’t really believe I had paid such a low price for such good plants. Will definitely recommend/ use again Sarah and Duncan Barnes
Thank you, amazing quality as always and so well packaged
My plants arrived first thing this morning, well packed and in excellent condition. I shall then wait in anticipation for the display in the pond to develop. They are all unpacked (supervised closely by the Jazz cat – I had to have iris ‘Jazz Hot’, though her sister did snap one of my other young iris by sitting on it while conducting a study of the newts in the pond!) and I just need the rain to stop so that I (we – feline supervision is usually required unless they are too busy sleeping!) can go out and plant them. Many thanks for your helpful responses phone and email queries. In these days of electronic communications good personal service is still appreciated.
Just to say very many thanks for the plants that arrived a couple of days ago. Prompt delivery and superbly packaged!
It’s not often I’m inspired to write to congratulate someone on their website/service but I have to do so with yours.
We have a small wildlife pond in the corner of our front garden to provide frogs etc to eat the slugs etc in our ornamental veg patch which is also our front garden. When we intially stocked the pond we weren’t aware how invasive some of the marginals and our water lily could get – more plants for a stately home lake than our little puddle! So on Saturday we drained it and started again, carefully saving the wildlife and re-introducing it when we’d re-filled the pond – as much from the water butts as possible.
So on Sunday we set off in search of new plants only to find our nearest water garden stockist had closed down and the nearest branch of a chain had absolutely nothing in stock apart from one type of oxygenator.
So that’s when I found you on the internet. Not only did you have a massive array of plants, but I could choose them according to their suitability. Your website was fantastically informative and easy to use. And then, to cap it all, the plants arrived yesterday, looking really healthy and beautifully packed. I have recommended you to my gardening friend who has a much larger pond than ours.
So thanks again!
I am writing this to thank you for my recent order which i received the day after posting, as promised.
I am delighted with the reliable service i have received from you, also with the quality of the water plant, thanks so much. I will most certainly recommend you to friends and family.
I wish you a pleasant summer 🙂
Best Regards Jeanette Cambridge
Hello, I just wanted to say thank you for my pond plants. They arrived on Thursday in perfect condition and were planted immediately. I particularly wanted to thank you for the bud on the Pygmy lily! I hope it will open as I have never had a waterlily in flower despite having had them in our pond for years and now thrown out. You were so helpful too so I will gladly recommend you! I hope the fish will like the new additions too!
Many thanks indeed.
Veronica MacDougall Isle of Mull
Really pleased with the lilies. Especially pleased with the care you took with the packaging. Some seedlings arrived from Sarah Raven at the same time and they looked pants. Yours, on the other hand looked fresh and healthy. Well done! Will send you a picture when they grow.Valerie
Hi The Lillies Team, I’m delighted with the 4 Lillies delivered yesterday and planted this morning. They look in excellent condition and hope they take OK. I was so pleased last night I submitted another order for Marginals. Many Thanks – A BEST PRACTICE CUSTOMER SERVICE. Best Regards Ken Cousins
Hi Simon Plants arrived this am thanks. Excellent condition and generous portions, many thanks. Stephen McClenaghan
Afternoon my name is Shaun my plants I ordered from you arrived today. Thank you, Shaun
Hi Just to say thank you for my splendid little Cyperus plants which have arrived in excellent order, despite spending an extra 24 hours in the arms of the Royal Mail because I was out when the postman called. I kept these as house and terrace plants for years but have had to go without recently and I much look forward to their graceful presence again. With best wishes Sally
Many thanks, Simon. I really appreciate the quick supply date. Best regards Rodger
Dear Simon My order for a group of Caltha palustris/plena and alba arrived here his morning. I wish to congratulate you on the speed of delivery also the packaging which kept the plants in excellent condition and I will have no hesitation in using your services in the future should the need arise. Many thanks Gerald T Cole
Dear Simon, Thank you so much for my pond plants! I happened across your website and found it extremely informative and useful. I’ve had my pond in Scotland (windswept at 780ft) for nearly 10 years and it has been very difficult to find a company that actually knows what they are talking about and offers advice so freely.
I’ve attached photos of my pond from July 2013 and 2014 and will take another photo this July to show what a difference your plants have made.
I’m sure I’ll be back for some more!
Best wishes, Shivali
Hello Simon, Just to let you know your order landed all item’s look good. Lilies already planted.
Dear Simon Two excellent rhizomes of Nelumbo Momo Botan arrived here yesterday. I’m delighted with them.
With many thanks and best wishes Mark
Plants arrived yesterday, Beautifully packed , still damp, very happy with them.
I was very wary of ordering plants online, having had many disastrous specimens turn up. I live in Scotland and to be honest garden centres here are..well..useless, selling plants that just cannot cope with wet, so did not have much choice. On reading the testimonials on you’re web site I took the plunge… And have to say I am over the moon with the plants. Well packaged and with labels too! It’s nice to see someone so passionate about plants and quality. Hopefully soon my Scottish bog will be turned into something beautiful!
Nikki in Fife
Hi Simon, Just a quick note to say that they arrived this morning all safe and sound! Thanks again, and thank you for the extra one, there really was no need! But thank you all the same.
Dear Mr. Harman
Just wanted to advise safe receipt of my wáter plant this morning, thank you.
Kind regards, Estelle M. Meitiner.
Water irises arrived looking healthy and happy. Thank you. And the irises I bought are flowering. A compliment to you for the great packaging. Regards Valerie
Dear Simon and staff at Lilies Water Gardens
Thank you so much for the very prompt delivery of our order, it arrived very early the morning after your email advising despatch. The plants were in very good condition and we have spent the last couple of days trying to place them in the right place following excellent information on your site. We are an elderly couple with a large pond so it is important to us that we didn’t order invasive plants (we don’t bend very easily these days). Invasive plants made it difficult for the newts, frogs and toads that have already started to arrive this year. We found 24 frogs/toads in the silt at the bottom of the pond and up to now have had to transfer 7 newts to our other pond.
We have just relined our pond after battling a leak for the last year so restocking is quite a job. We have a further list and check you site regularly so that we can order plants that are currently out of stock. We did order over the telephone because we haven’t quite come to terms putting payment details on line and trust this is ok. Once again thank you for your excellent service.
Carole and Richard Monk.
Received the lilies Saturday they are the best plants you have sent me so far, thank you.
Thank you so much, all has been received in great order.
Hi Simon, My plants arrived this morning, I am delighted with the speed of delivery and more importantly, the quality of the plants. Never expected such healthy amazing plants. They are already potted and placed in the pond..
Thanks again for brilliant service, will recommend you to anyone with a pond. Margaret.
Hi Simon, Thank you for sending my pond plants in such good condition, so well packed. They are perfect and planted up straight away in my small lines pond. I’ve planted the bare root iris in quite large square aquatic baskets with aquatic soil and grit as a topping. I saw the Gardeners World programme featuring the Rowden water iris which is maybe why you had only the Sonata for sale! However, Mrs Rowden stated that these plants don’t like aquatic soil! I hope I’ve done the correct thing. I planted the Myosotis in a bigger pot, topped with grit and left it in a water tray overnight before planting into the pond. Imagine my horror next morning when I saw birds had pecked about in the pot and flung out my carefully placed plant. I retrieved the bits from around the tray and repotted them, thereby making several new plantings in more pots. They have recovered and are now in place in the pond. Thank you for such an interesting website.
Thank you so much, I will watch out for them. I bought them from you last year and they were brilliant..I bought some on eBay the other week….big mistake they were rubbish and died. Regards Liz
Received my order yesterday and wanted to say a big thank you for your prompt service. They arrived well packed fresh and as described. Now all planted around my pond. I will recommend you and definitely order from you again.
Regards Linda Gay
Thank you. Plants are lovely. Regards Julia Brown
Dear Simon, Plants arrived yesterday lunchtime and I’m very pleased with my order. Already spent the afternoon putting them in the pond. Thank you very much.
With Best Wishes, Julia
This is to let you know that my order arrived this morning and all plants are now installed. Everything very healthy and looking good.
Many thanks Judith Clark
Thanks for the excellent plants and express service. They arrived this morning and are now all placed/planted out! Regards Jim
Hi I just wanted to Tell you how thrilled I am with the quality of your plants. They have just arrived and are really great. Thank you so much. Jennie
Hi Simon order arrived – super plants.
Thank you, it has arrived safely! Jack
Thanks for the plants which arrived safely and as before well packed. How soon do you get the dark red water lilies and lotus in? Would love to buy some of both. Heather
I have received my latest order and once again it arrived beautifully packed and promptly sent. So often these days things arrived shaken out if the pots and damaged. No chance of that with you ultra careful packing .All the plants are of the highest quality and I would like to thank,you so much for being one the best firms I have ever dealt with. Always helpful and efficient.
Thanks once again. Heather Remblance
Enquiry: I just wanted to say thankyou very much for my order. I got it this morning and I am very happy with it. I am looking around for something else now.
Yet again, Many thanks, Lynne Rainey
Enquiry: Just two say thank you for my lovely plants and the water lily Charlene has just opened it is gorgeous and I am converted to having more, once site decided.
Received my order this morning. Excellent plants, fresh and packed beautifully. Excellent delivery, only ordered them on Sunday. Will be ordering from you soon. Many thanks.
Simon, Thanks for a very quick reply and they were delivered TODAY! I’ve got time to deal with them before I go on hols. Excellent quality thank you.
Hi Simon Thank you for all your help – plants have just arrived and very happy with them! Chris
Our order arrived in good shape yesterday, April 28. Many thanks, Antonie van der Marel
Thank you so much, 3 very healthy primula plants have just arrived safely.I am sure that I will be back. Anthea Nicholson
Dear Simon My order has arrived safely and is now safely (I hope) installed! I am delighted with my purchase and thank you very much for all your help and kindness. Anne Verhoeven.
Enquiry: Hi Simon. I’m absolutely thrilled with my order. The quality and size of your plants exceeded my expectations. Although I initially thought the p&p was a bit pricey, it was worth every penny. My very well packed parcel arrived safely, on time and was left in my safe place – I’ve kept the box to reuse. Could you please let me know if Ranunculus Hederaceous is a floating plant or should it be planted in a basket. Many thanks. Kind regards Ann
Hi Lilies arrived safe & well this morning, now in baskets/watered & will put them in tonight when cooler, many thanks with help , very pleased with them.
Hello I just wanted to thank you for my order
Having been unable to drive but wanting to stock a new pond I was very nervous about buying water plants online.
However my order was exceptionally well packaged both the bare rooted and containerised items.
I took a few days over the planting and despite a a couple of items looking less than there best as I finally came to plant them namely the Veronica becabunga Geum and Butomus they have all taken up well and Veronica is even having another flush of flowers .
I will definitely recommend and use you again and will look forward to choosing some of your Irises for next year .The pond should be well established for 2017 Many thanks
Regards Andrea Harrison
Hi Just wanted to thank you for my delivery last week, the good quality plants arrived beautifully packed and in perfect condition.
Thank you. Andrew
Dear Simon and Kate
Many thanks the missing plants arrived safely today. I appreciate the care you have gone to sorting out the problem (especially in the awful weather yesterday) and just to say I am very pleased with all the plants they look very healthy.
The lily arrived safely & we are absolutely delighted with the quality & size of the plant.
Thank you once again for your courteous & efficient service.
Many thanks, efficient as always! Take care, Caroline
Received today and looking good, thank you. Chris
Thank you for you excellent service, parcel arrived on time and in good
condition. Will Mimulus primuloides be available at some future date? thanks and regards,
Plants arrived today and seem very very healthy! Will not hesitate to buy more from you in the very very near future!! Dan
Just to say all arrived safely. All planted and looking good. Sincere thanks for your prompt attention much appreciated.
Just a wee note to say how delighted we are with our plant delivery. Super plants and so healthy, packed so well. Arrived bang on time yesterday. We will be back as just setting up the second pond and will need much more!
Many thanks, and for the note within. All planted, now I have happy newts Debbie
Hi Simon, Just a short note as a new customer to say how impressed I have been with the service I received from your company. Your web site was clear and easy to navigate and ordering on line straight forward. I received my ordered plants within five days of ordering ( including Easter weekend) and they arrived extremely well packed,clearly labelled and in excellent condition.
Hi Simon, order came today 4.15pm plants are superb, best I’ve bought.
let me know if you get this message cheers Gary.
Just wanted to let you know how thrilled I am with the order- it was received very promptly , the plants are in excellent condition and a very good size and were packed for transit very well. I am rather a novice at water gardening so now hope I can plant them up and keep them good condition- I was hoping to put some feedback on the website via the Customer feedback box but couldn’t see a place to add comments- I will definitely be ordering again and am so pleased to have found your website which was very helpful especially the table showing the attributes of each plant –
Just to say thank you for 2 super lilies. Really pleased and will be using you again.
Hi I thought you would like to know that this order was delivered today. Given that I placed it on Sunday I reckon that is really rapid service. I have begun to unpack the plants, but as I was doing so the heavens opened. Again! The good thing is that the ground will be good and moist when I plant the bog plants. Many thanks for all your help. Best wishes Harvey Cox
Hello Pleased to confirm the plants arrived safely. Now planted in and around our new pond. Just waiting for warmer weather! Thank you Ian
Hi Simon, Just wanted to say – many thanks for our order. Everything was great and we really appreciated your careful packing and clear instructions on each plant for their planting depth. Looking forward to seeing all the wildlife this will attract! Very best,
I have just received my plants, thank you they arrived in perfect condition, and the delivery driver left it as per instructions. Very good.
Hi Simon I just wanted to thank you for the parcel of plants, received this morning, and to let you know that I am very pleased with both the quality of the plants and your excellent customer service. There is no doubt that when I require more plants I shall be ordering them from you. Kindest
Regards Ken Thomas
Thank you very much indeed for the 3 excellent plants you sent. I am delighted with them. Anne Maxwell
Just wanted to say that the plant I ordered arrived safely and I was delighted with the quality of the plant. Many thanks Lorraine
Hi Simon Purple Fantasy has arrived, is planted and is looking great.
Dear Simon Your lovely plants arrived safely today exactly on time and they are enjoying my new pond! Thank you for sorting all this out.
Hi Simon, All safely arrived today as you predicted and already planted up and in the pond! Thanks so much, Mayke
Order delivered safe and sound on Friday – what rapid service, thank you
so much! Very healthy and strong plants came carefully packaged and
everything went into the pond within a few hours of delivery. Thank you
again for such excellent service.
The order arrived today. We are well pleased with the dwarf lilies we know we’re to come when we need anything else
Lovely plants received today in excellent condition and already taken pride of place in the garden. Many thanks Michael Le Poer Trench
Just a quick note to let you know that my order arrived safe & sound today.
Everything was really well packed and all plants were in great condition-I have not always had a good experience with online plant purchases so just wanted to say thank you for your good communications and excellent service. The planting guide was really helpful too.
The plants are already in or around the pond and am really pleased with them-looking forward to watching them get established -I love being in the garden so much!!
Hello, I just wanted to email to thank you for the fantastic service we have received from Lilies Water Gardens. Not only was the gentleman I spoke to very knowledgeably and helpful, you also managed to get my order out after the cut of time, saving me a lot of hassle! We received the plants yesterday and was very pleased with the quality, especially for the price. We could not have asked for a better service and cannot wait for our pond the thrive with the new plants. I would not hesitate to recommend lilies water gardens! (please feel free to use this testimonial on any publications.) With Thanks, Nadine Sidhpura
Dear Simon Thank you! It arrived today! Best Regards Nicola
Thank you. Perfectly packed and a lovely little plant. Well pleased,
Many thanks delivery was today arrived safely and in good order they
have already been planted impressed by your packaging look forward to
dealing with you again
Just wanted to email you to thank you for my order of oxygenating plants that I received last weekend. They seemed to be very healthy plants and good value for money. Will definitely be using your company again.
Regards Chris Burke
Arrived this morning thanks. Brilliant instruction leaflet also, great advise for the novice like myself. I’ve not killed a plant yet but there is always a first time! Paul
My first order arrived today and the plants are superb. I will get them all planted in the pond tomorrow.
So far, no ducks. I am also planting the pond border with plants that ducks don’t like so fingers crossed I will soon have re-established my wildlife pond.
Thank you for your help and advice
With kind regards
Hi Simon, Thank you very much for the plants (and supplies) which I received in excellent condition on Tuesday. Unfortunately, the delivery company wasn’t able to make it before 12 (they gave me a slot between 12 and 1pm and arrived 12:40) though their tracking system is excellent, I was late for work which wasn’t good … Otherwise, no problem at all.
I planted the water lily, Elodea and Iris immediately on receipt, and the marginals the next day, all in baskets, the ferns went in on Thursday. All the plants are looking fine and the water lily leaves are rising steadily, now very close to the water surface. Mimulus Orange Glow has opened its first flower. The pond – cleaned and restored after a period when it was shaded by trees, now removed, and had become degraded into nothing more than a sea of duckweed over mud and fallen leaves – has now been visited repeatedly by a Southern Hawker dragonfly, laying eggs near to the pool, which I count as the ultimate badge of approval. Pond skaters have also returned, after removal of the duckweed, and the water is extremely clear.
One of these days, hope to visit your gardens – have great memories of touring the Latour-Marliac nursery in France (a little museum/memorial to his achievements) – though have gone for a more modern hybrid, partly inspired by visiting Chatsworth, which has a great way of mixing of ancient and modern …
Regards and best wishes to you, your business and team.
Hi Simon, Thank you for replying to my answer machine message. Sorry I didn’t get to the phone in time, I was sorting out the pond!
Thank you so much for the planting basket, it was very kind of you.
I just wanted to say a very big Thank You for my order which arrived today. It was such an easy transaction and you were very helpful in helping me sort out exactly what I needed. The lily is very healthy and even has flower buds on it so I’m hoping we may get a few flowers before it settles down for the winter.
Thank you once again for such excellent customer service. I will recommend you to anyone looking to buy plants and accessories for their pond and we will contact you again next season for some more plants.
Kind regards Heather.
Happy with my order and how you do business……….many thanks s
My plants arrived safely and nicely packed today. thanks so much. Sally
Thank you so much for my order that arrived today. They were for my husband as a Father’s Day present from our daughter and he is very pleased with them. The plants look good and have really perked up now they are in the pond. They were packaged well and came very quickly. Keep up the good work.
Hi Simon. Thank you very much for the plants which arrived today, in good condition as very carefully packed. Most of them are now planted and a few will be in a tray of water in the shed until Friday.
Brilliant customer service!!! Many thanks Sue
Hi Simon, Just letting you know I’ve received the ‘water soldiers’ you sent to me earlier this week, thank you, and also for the planting instructions enclosed.
Hello, Received my order to-day, very pleased, many thanks. Susan
Hi Simon, Thanks very much for getting back to me so quickly, and thank you for the further information on the plants, that’s great. You’re customer service has been very good, and on the strength of that I would definitely shop with you again.
Dear Simon, My plants etc arrived safely yesterday and are now all potted and in the pond (some by moonlight)! I am very impressed with the quality and size of the plants and your really helpful and very quick service!
Very many thanks, Susan Simm
Just wanted to thank you for the swift and safe delivery of the pond plants for my new wildlife pond. Cannot believe how quickly they have started to grow. I already have creatures making their home in my pond. Your plants are great value and the information supplied is excellent.
Dear Simon, I am just writing to thank you for the wonderful flowers I took delivery of on Wednesday. You will be glad to know that they survived their journey and arrived in excellent condition. They have now been added to my pond and bog garden. I shall be ordering from your website again in the near future, and will recommend your site to friends and family. Once again many thanks.
Kind Regards Alan Coakley
Hi, Simon, Thanks for the goods you sent me. Here’s a commendation I hope you’ll find helpful. I cannot recommend your company too highly. The plants were more developed than those I have received from other internet companies; there were clear mature sizes and planting instructions, and the packaging was excellent. I won’t be shopping elsewhere in future! Warm regards, Paul Jones
Thank you. Just arrived in very good condition Wendy Abbott